Why We’re Sharing Our Failures (And How We’re Fixing the Broken System)

Why We’re Sharing Our Failures (And How We’re Fixing the Broken System)

September 12, 2025

Recently, we’ve shared stories about the real challenges and frustrations of selling a home—not just for our clients, but for us as agents too. The truth? The traditional system is broken, and it’s time for change.

Why Share Our Struggles?
We’re not perfect. In fact, we think it’s important to be transparent about where things haven’t gone to plan. By sharing our failures and lessons learned, we hope to help you understand why we do things differently—and why it matters for you, whether you’re buying or selling.

Before & After: The Hard Truth

  • The Normal Way (Like Every Other Agent):
    We used to operate just like every other agent. Of the 16 properties that exchanged this year from our backlog—using the standard, outdated process—the average time to exchange was a staggering 112 days. That’s not even counting fall-throughs or additional legal delays. This is the “industry norm,” and frankly, it’s not good enough.

  • The Carringtons Way:
    Over the last 7 months, we’ve overhauled everything. For the 10 properties that have exchanged so far under our new approach, the average time to exchange is just 72 days—with zero re-marketing and zero fall-throughs.
    And we’re not done yet. We believe that, as our process continues to evolve, this number will keep dropping. In six months’ time, when we publish our next case study, our goal is for that figure to be drastically lower.

Why Does This Matter?
Faster sales. Fewer headaches. Less uncertainty. We’re not just doing this for us—we’re doing it for you, and for the greater good of everyone moving home in Kingston.

Want to Know More?
If you’re curious about how our new process works—or if you’ve had a tough time selling before—just reply to this email. We’re happy to share more, or simply listen to your story.

Thank You for Being Part of the Change
We couldn’t do any of this without your support, feedback, and trust. Here’s to a better way of moving.

Some social media highlights:

Warm regards,
The Carringtons Team

At least three bidders miss out on almost every Carringtons property—unprepared for our rapid sales pace.
Carringtons sells properties in under three weeks by creating competitive markets, catching many buyers off guard.

1. Our process swiftly attracts multiple qualified buyers within two weeks.  
2. Unprepared buyers often feel surprised and disappointed by the speed.  
3. We ensure every buyer has a fair chance—without regret.

- First-Time Buyers: Secure a mortgage in principle, proof of deposit, and a conveyancer.  
- Cash Buyers: Demonstrate immediate proceedability with conveyancer-verified funds.  
- Buyers with Homes to Sell: Have your property under offer, solicitors instructed, and an exchange timeline.

Our priority is sellers: we generate qualified offers quickly for optimal choices, strengthening their position for onward purchases.  
Each seller's needs vary; we present all offers equally and advise on the best fit—valuing certainty over price alone. For instance, a swift cash buyer may prevail over a higher chained offer.  
If selling in Kingston or surrounds, discuss how our process accelerates your sale—positioning you strongly for any purchase.