Introduction
Carringtons Property ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, use, and protect information when you use our services, website, and WhatsApp messaging.
Information We Collect
We collect information you provide directly: name, email address, phone number, property preferences, and messages sent via WhatsApp or our website. We also collect usage data such as pages visited and interaction timestamps.
How We Use Your Information
We use your information to: provide property search and matching services, arrange viewings and consultations, communicate with you about properties via email, phone or WhatsApp, comply with legal obligations including Anti-Money Laundering regulations, and improve our services.
WhatsApp Messaging
When you contact us via WhatsApp, your messages and phone number are stored securely in our CRM system. We use this information solely for property-related communication. You can opt out at any time by messaging STOP.
Data Sharing
We do not sell your personal data. We may share information with: property portal partners (Rightmove, Zoopla) for listing purposes, solicitors and conveyancers involved in your transaction, and regulatory bodies where legally required.
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time.
Your Rights
Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to processing, and data portability. Contact us at hello@carringtonsproperty.com to exercise these rights.
Contact Us
Carringtons Property, Kingston upon Thames, Surrey. Email: hello@carringtonsproperty.com